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Privacy Policy

Lilith Noir - Privacy Policy

Last Updated: February 9, 2026

1. Introduction Lilith Noir ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminousluxcrafts.com (the "Site"), use our services, or purchase our products. Please read this privacy policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Data Controller Lilith Noir is the data controller responsible for your personal data. If you have any questions about this policy or our privacy practices, please contact us at:
Email: info@thelilithnoir.com or hakan@thelilithnoir.com

3. Information We Collect We collect personal information that you voluntarily provide to us and information that is automatically collected when you interact with our Site.

  • Personal Information You Provide:
    • Contact Information: Name, email address, phone number.
    • Shipping and Billing Information: Shipping address, billing address.
    • Order Information: Details about the products you purchase, order history.
    • Payment Information: Payment card details or other payment information (processed securely by our third-party payment processors, such as Shopify Payments; we do not store full payment card numbers).
    • Customization Details: Information you provide for personalized or custom orders.
    • Communications: Records of your communications with us (e.g., customer support emails).
  • Information Collected Automatically (Device Information):
    • When you access the Site, we automatically collect certain information about your device and Browse activity using technologies like cookies, log files, web beacons, and tags. This may include your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, links clicked, and information about your interaction with our Site and emails.

4. How We Use Your Information We use the information we collect for various purposes, including:

  • To Fulfill Orders: Processing your transactions, arranging for shipping, managing payments, and providing you with order confirmations and updates.
  • To Provide Customer Support: Responding to your inquiries, resolving issues, and managing your requests.
  • To Communicate With You: Sending transactional emails, service announcements, and (with your consent) marketing communications.
  • To Improve Our Services: Analyzing how users interact with our Site to improve website design, user experience, and product offerings (using tools like Shopify Analytics, Google Analytics).
  • For Security and Fraud Prevention: Screening orders for potential risk or fraud, protecting our rights and property.
  • For Marketing and Advertising: (With your consent where required) Sending promotional emails, showing targeted advertisements based on your interests.
  • To Comply with Legal Obligations: Meeting legal requirements, such as tax laws and record-keeping, responding to lawful requests from public authorities.

5. Legal Basis for Processing (for GDPR) If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations when you place an order.
  • Consent: When you provide explicit consent (e.g., for marketing emails, non-essential cookies). You can withdraw consent at any time.
  • Legitimate Interests: For purposes like fraud prevention, analytics, and service improvement, provided these interests are not overridden by your data protection rights.
  • Legal Obligation: To comply with applicable laws and regulations.

6. Sharing Your Information We do not sell your personal information. We may share your information with trusted third parties who perform services for us or on our behalf, including:

  • Shopify: Our e-commerce platform provider. Shopify processes data according to their Privacy Policy.
  • Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal, Sezzle).
  • Shipping Carriers: To deliver your orders (e.g., USPS, DHL, FedEx, local carriers).
  • Analytics Providers: To help us understand how our Site is used (e.g., Google Analytics).
  • Marketing Platforms: To manage advertising campaigns (Google Ads, Facebook & Instagram, Pinterest, TikTok, YouTube).
  • Third-Party Apps: Shopify apps including TinySEO (SEO optimization), Simprosys Google Shopping Feed, Avalara Tax Compliance, Shopify Forms, Bundles, Collabs, Marketplace Connect, and other service providers that help us operate our store.
  • Legal Requirements: If required by law, subpoena, or other legal process, or to protect our rights or the safety of others.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

  • Types of Cookies: We use essential cookies (necessary for site function), performance/analytics cookies (to understand usage), and marketing/targeting cookies (for advertising).
  • Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use some portions of our Site. You can manage your cookie preferences through your browser settings.

8. Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your orders, comply with our legal obligations (e.g., tax laws require retaining order information for a certain period), resolve disputes, and enforce our agreements.

9. Data Security We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. Our store is powered by Shopify, which employs industry-standard security practices. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

10. Your Data Protection Rights Depending on your location, you may have certain rights regarding your personal data:

  • GDPR (EEA Residents): You have the right to access, correct, update, or request deletion of your personal data. You can also object to processing, request restriction of processing, and request data portability. You have the right to withdraw consent at any time where we rely on consent to process your information.
  • KVKK (Turkish Residents): Pursuant to the Law on the Protection of Personal Data No. 6698 (KVKK), you have the right to learn whether your personal data is processed, request information if it has been processed, learn the purpose of processing and whether it's used appropriately, know the third parties to whom data is transferred, request correction if incomplete/incorrect, request deletion or destruction under certain conditions, request notification of correction/deletion to third parties, object to automated processing leading to negative outcomes, and request compensation for damages due to unlawful processing.
  • CCPA/CPRA (California Residents): You may have rights including the right to know, delete, and opt-out of the sale or sharing of your personal information. We do not "sell" personal information in the traditional sense.
  • Exercising Your Rights: To exercise any of these rights, please contact us at info@thelilithnoir.com or hakan@thelilithnoir.com. We may need to verify your identity before responding to your request. You also have the right to complain to a data protection authority.

11. International Data Transfers Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Our store is hosted on Shopify Inc., which may store data in Canada and the United States. We rely on Shopify's data processing agreements and mechanisms like Standard Contractual Clauses (SCCs) or adequacy decisions where applicable to ensure adequate protection for transferred data.

12. Children's Privacy Our Service is not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal data, please contact us.

13. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us:
Lilith Noir
Email: info@thelilithnoir.com or hakan@thelilithnoir.com